I'm bumping this topic to the top once again as I'm hearing several complaints of people who contacted someone and are still waiting for a response. Please ensure that you're contacting the correct person. If for some reason it is confusing to figure out who the right person is, it would be very helpful to know that so it can be rectified and made more clear.
If you know who it is you need to be contacting, and have done so but haven't received a response in a timely manner, please message me. While I ask you to have some patience in waiting for a response from the appropriate person, you certainly do not need to wait long term for an answer. If it's your CO that you are contacting, I would suggest including your XO in the message as well so that if one is away, the other can potentially assist. The Command Staff here at any level are not expected to be on all the time or even every day, so please allow at least a few days, unless your matter is of some time sensitive urgency.
